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Refund Policy
Return Policy
For Non-Quality Problem If you simply do not like it you can return freely. On this condition, buyer need bear 2 ways shipping when returning to our address, which means buyer have to pay the return shipping, and the prepaid shipping cost of our sent parcel.
For Quality Problem or Our Fault Caused Problem We will resend item or refund you once we get your photo evidence.
You need to provide below information in the email 1. Order number 2. The SKU of the products which need to return or exchange 3. Evidence pictures to shown faulty items
If you have any question in this process, please contact sikainuotech@gmail.com.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
The product is very well made and Charlie helped all the way through the process. Charlie is just great at customer support. I can't say enough good things about Sikainuo product and Charlie !!!!!!!!!!